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Customer Survey


Please fill out the survey and click the SUBMIT button at the bottom of the page. Thank you for your business and your feedback.

Contact Information
Name (optional):
Email (optional):
Phone (optional):

About Your Service
Car Year, Make, and Model:
Date of Service: / /
Problem Fixed:

Scheduling and Drop Off

Strongly
Agree

Agree

Do Not
Agree

N/A
I received a sincere welcome upon arrival:
My service consultant was friendly and helpful:
My appointment was scheduled promptly and to best suit my needs:

Service and Repair Process
All needed services were clearly explained:
All needed services were clearly prioritized:
The cost of services was clearly explained:
My service consultant took the time to answer all of my questions:

Vehicle Pick Up
My vehicle was ready when promised:
The total cost did not exceed the estimate:
The length of time it took to service my vehicle was satisfactory:
My vehicle was at least as clean as when I dropped it off:
My services and repairs were completed properly the first time:

Overall Experience
How satisfied were you with your service experience?
How satisfied are you with the value of the services you received?
How likely are you to return to Sam's Auto Diagnostics for your future service needs?
How likely are you to provide enthusiastic referrals to Sam's Auto Diagnostics?
Was there anything that we didn't do or that we should have done better?
What one thing could we do to increase your loyalty to us?
What do you like most about us?
If this was your first visit, please tell us how you found us:
Additional Comments:



©2009 Sam's Auto Repair and Diagnostic Center  •  18 Enterprise Drive  •  Bunnell, FL 32110
(386) 445-5025  •  samsautodiagnostics@gmail.com

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